Shipping & Returns
Shipping
We offer free shipping on all orders to Ireland & UK. Orders are dispatched within 1–3 business days. Delivery takes approximately 8-12 working days from the date of dispatch. Once your order has been shipped, you will receive a confirmation email with your tracking information.
How to Return an Item
If you wish to return an item, please contact us within 10 days of receiving your order at info@solenedublin.com with the following information:
- Your order number
- Reason for your return
- Any relevant photos or images
Our team will review your request and send you further instructions if the return is approved.
Please note: Sale items are not eligible for return due to the final liquidation of products. We do not accept returns due to the wrong size. This is because we provide a size chart for each product, which you can use to select the correct size.
You can only return damaged or incorrect goods.
Defective, Incorrect or Damaged Items
If you received an item that is damaged, defective or incorrect, please contact us as soon as possible and include:
- Order number
- Proof of purchase
- Photo or video of the faulty item
- Your full delivery address
We will prioritise your case and resolve it as quickly as possible. The refund for the merchandise will be issued as store credit.
Return Shipping
We do not provide return shipping labels. Customers are responsible for the cost of return shipping to our international warehouse. We recommend checking the shipping cost with your local postal service before initiating a return request.
Please contact our customer support team before returning any item so we can provide you with the correct return address and return instructions. Returns sent without prior authorization may not be accepted.
How Long Does the Return Process Take?
Once we receive your returned item, please allow up to 30 days for it to be inspected and processed. You will receive a confirmation email once your return has been completed.
When Will I Receive My Refund?
Refunds are issued to your original payment method. Please allow up to 30 business days for the credit to appear in your account after your return has been processed.