Privacy Policy

1. What Information We Collect

When you place an order or register on our site, we may collect:

  • Name and email address
  • Billing and shipping address
  • Phone number
  • Payment information
  • Any other details you provide when contacting us

2. When We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Fill out a form or contact us
  • Browse our website (via cookies)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send marketing emails (only if you have opted in)
  • Improve our website and customer experience

4. How We Protect Your Information

We take the security of your data seriously. Our website uses SSL encryption to protect all sensitive information submitted through our store. All payment transactions are processed through secure third-party payment providers and are never stored on our servers.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember items in your cart, understand how visitors use our site, and improve our services. You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.

We may use third-party services such as Google Analytics and Meta (Facebook) Pixel to track site traffic and ad performance. These services may use their own cookies.

6. Third-Party Sharing

We do not sell or trade your personal information to third parties. We may share your data with trusted service providers (such as shipping carriers and payment processors) solely for the purpose of fulfilling your order. These parties are required to keep your information confidential.

We may disclose your information if required by law.

7. Your Rights Under GDPR

As a customer based in the EU or Ireland, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the Data Protection Commission (Ireland)

To exercise any of these rights, please contact us at [info@solenedublin.com].

8. Marketing Emails

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil your order and comply with legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [info@solenedublin.com]